Frequently Asked Questions
Everything you need to know about your Tilley experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How do I initiate a return or exchange?
You can return unworn items with tags attached within 30 days of purchase. Simply visit our returns portal to print a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
How do I find my perfect fit?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our size chart for the most accurate fit.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to follow its progress.
Are your materials sustainably sourced?
We are committed to ethical fashion. We use organic cotton, recycled polyester, and partner with factories that ensure fair labor practices.